For existing customers
Your service continues.
You have seen a new name. The same team runs the same service, to the same levels, under the same agreements. Reign is the name on what we build next. This page explains the difference.
Your current service
The service you run today.
Specifically, and in plain terms.
- The same team. The same named people, the same engineers, the same escalation contacts. Nobody has been reassigned because of a brand.
- The same service levels. Your agreed levels stand as written. They are not being restated, reinterpreted or replaced.
- The same operating model. The same change process, the same maintenance approach, the same way work is raised, approved and reported.
- The same agreements. Your contract is unchanged. Scope, term and terms remain exactly as signed.
- The same invoices. Same billing entity, same format, same route. Nothing about how or when you are invoiced changes.
- The same support routes. The same address, the same ticket path, the same escalation ladder. Continue to use what you use now.
What is changing
The name on what we build next.
And the shape of the product line.
Reign is a product brand of iTmethods. It is not a new company, not a spin out and not a merger. The company you hold an agreement with is the company that has held it. The domain stays. The invoicing entity stays. The logo now reads Reign from iTmethods: the product brand first, and the company behind it beside it.
What is new is that the work we do is now described as three products rather than as a list of services.
- Reign Factory. Build. Available today.
- Reign Gateway. Govern. Available today.
- Reign Ops. Operate. Available today.
See what each product offers today →
One thing to be clear about. Reign Factory and Reign Gateway are separate offers. Neither is part of your current service, neither is being added to it, and nothing in your agreement changes because they exist.
FAQ
What existing customers ask.
Does my contract change?
No. Scope, term and terms remain as signed. If anything ever needs to change, it changes the way it always has, in writing and with your agreement.
Does my invoice change?
No. Same entity, same amounts, same format, same route. You will not see a new line item because of a brand.
Do I need to buy anything?
No. Nothing on this site requires a purchase. The new products are separate from the service you run today, and you can ignore them without consequence.
Does my support route change?
No. Same address, same ticket path, same escalation ladder, same people at the end of it. Keep using what you use now.
Is my existing service being renamed?
Your service continues under the name you know it by. Reign Ops is the name we use for the operating work across the product line. Nothing on your side is relabeled without you agreeing to it first.
What we need from you
Nothing, unless the new work interests you.
There is no migration, no upgrade, no form to complete and no meeting you have to attend. Your service carries on whether or not you read past this line.
The route is the same address as everything else: reign@itmethods.com. Say which product you are asking about and we will answer the question rather than book a demonstration. If you would prefer to raise it with the people you already speak to, do that. They know about it.
We would rather answer a direct question than have you read between the lines of a rebrand.