In the realm of project management, software development, and team collaboration, Atlassian tools like Jira, Confluence, and Jira Service Management (JSM) have become indispensable for many organizations. These tools are essential for teams across the globe to collaborate and deliver high-quality software successfully. However, managing these powerful tools daily can be complex and costly if done in-house.
By leveraging managed services for Atlassian, organizations can maximize the value of their collaboration tools while freeing up internal resources and improving productivity.
Free Up Internal Resources
Managing collaboration tools in-house often requires dedicated administrators, which can strain internal resources. With managed services, you can dramatically reduce the demand for in-house administrators or easily add capacity to support staff who need to focus on core business activities. Our administrators help you keep projects on track with Jira workflow creation, formatting, Marketplace add-on app installation, and integrating Jira with your other essential tools.
We use Confluence best practices to make your tools simple to use and easy to scale as your business grows. Our expert Confluence administration includes everything from granting space permissions to customization to vetting and installing Marketplace add-on apps that enhance the functionality of your Confluence platform.
Jira Service Management (JSM) is seeing significant growth, and we are your go-to partner to help adopt this tool by department or enterprise-wide for different use cases. Our JSM experts assist with setting up and optimizing service desks, workflows, and automations to ensure your service management processes are efficient and effective.
Certified Technical Account Manager (TAM)
One of the key benefits of our Atlassian Managed Services is the assignment of a Atlassian-certified dedicated Technical Account Manager (TAM) to your team. Your TAM works closely with your teams to define and enhance your roadmap, ensuring that your Atlassian tools align with your business goals. They sit with your team to understand your needs, provide expert advice, and ensure seamless execution as part of your ongoing sprints and services. This dedicated approach ensures that you have a consistent point of contact who understands your environment and can provide tailored support and guidance.
Get More from Your Investment
The depth of iTmethods’ experience means you have access to Atlassian certified experts who offer more power than any single in-house administrator can provide. By partnering with a managed service provider, you can ensure that your collaboration tools are optimized and fully utilized, maximizing your return on investment. We help integrate your essential collaboration tools for even more value. Whether you’re looking for Jira and third-party app integration to help keep on top of your Jira tickets, linking Jira and Confluence for greater visibility between your Atlassian tools, or setting up and managing JSM for your service management needs—we can handle all that for you.
Enhance Productivity with a Reliable, SLA-backed Service
Inefficient processes and workflows can slow teams down, leading to missed deadlines and frustrations within the workforce. Our solutions are designed to optimize workflows, streamline collaboration, and empower teams to achieve more in less time. We offer a reliable and flexible service model, including monthly service hours with strict service level agreements (SLAs). This ensures that you receive consistent, high-quality support without worrying about escalating costs or fluctuating service levels.
Atlassian tools are highly customizable, which is both a strength and a weakness. While customization allows the tools to be tailored to specific needs, it also introduces complexity. Configuring workflows, setting permissions, and integrating with other tools require specialized knowledge and can be time-consuming.
Let us do the heavy lifting for you and your team.
Learn More
Learn more about our scalable, on-demand Atlassian Managed Services here.
