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Welcome to lesson 2 of our “Power Up Your JSM” mini-course! Previously, you learned how to set up queues for faster triage. Now, we’re diving into SLAs and Escalations, your key to meeting service targets and keeping customers happy. Course Snapshot: Lesson 2 – SLAs & auto-escalations Duration: ~12 minutes Format: Written guide with step-by-step […]
Welcome to lesson 1 of our “Power up your JSM” mini-course! Today, we’ll focus on Queues—the beating heart of your Service Desk efficiency. Course Snapshot: Lesson 1 – Mastering Queues Duration: ~14 minutes Format: Written guide with step-by-step walkthroughs Audience: Jira Service Management admins, team leads, and service desk managers Expertise Level: Intermediate (basic JSM […]
Simplify Jenkins Management with a fully managed, secure solution Eliminate the complexity of managing Jenkins at scale with iTmethods’ fully managed Jenkins as a Service. Our solution delivers optimized performance, centralized governance, and enterprise-grade security—backed by 24/7 expert support. Reduce operational costs, ensure reliability, and free your teams to focus on innovation. Download the datasheet […]
Ask anyone in software, platform engineering, or DevOps how quickly Jenkins servers can spiral out of control. While there are many challenges to overcome when building a reliable CI/CD pipeline with Jenkins, two of the most common ones we see include: A single monolithic server becomes bogged down, leading to a drop in performance. A […]
In this post we will look at what Dockershim is, why Amazon EKS is moving away from it, and what effect this has on CloudBees and Jenkins customers. If your organization is not currently running the latest version of Kubernetes on Amazon EKS, you will need to update to version 1.24 or higher before October 2023. Fortunately, you […]
With the recent CloudBees announcement that CloudBees Jenkins Platform (CJP) is reaching the end of its lifecycle, many enterprises need to find a solution that will suit their organizations’ needs. Fortunately, the option to migrate from CJP to CloudBees CI will allow organizations to take advantage of the many modern benefits it provides. In a recent webinar, Global Partner SA Director […]
iTmethods is a Supporting Sponsor of DevOps World 2022 DevOps World 2022 will bring together DevOps thought leaders, practitioners, and contributors, and all those dedicated to shaping the future of modern software delivery in one event, providing attendees with the opportunity to learn, explore, network face-to-face and help shape the next evolution of software development […]
iTmethods expands DevOps SaaS Platform – an integrated toolchain of DevOps tools – in partnership with CloudBees to offer customers CloudBees Core, CloudBees Support for Jenkins and CloudBees DevOptics DEVOPS WORLD | JENKINS WORLD – San Francisco, CA – September 18, 2018 – iTmethods announced today the expansion of its Cloud-native DevOps SaaS Platform – designed to […]
iTmethods expands DevOps SaaS Platform – an integrated toolchain of DevOps tools – in partnership with CloudBees to offer customers CloudBees Core, CloudBees Support for Jenkins and CloudBees DevOptics DEVOPS WORLD | JENKINS WORLD – San Francisco, CA – September 18, 2018 – iTmethods announced today the expansion of its Cloud-native DevOps SaaS Platform – designed to enable companies […]
This Pioneering SaaS Solution Empowers Enterprises to Streamline and Simplify the Ongoing Management of Their Clusters and Environments TORONTO, CANADA – Tuesday, June 12, 2018 – iTmethods, a CloudBees Managed Services Partner and AWS Advanced Consulting Partner and Managed Service Provider, recently announced the launch of CloudBees Jenkins Enterprise (CJE) on Amazon Elastic Container Service […]
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