eLearning: Mastering Queues for rapid ticket triage

Welcome to lesson 1 of our “Power up your JSM” mini-course! Today, we’ll focus on Queues—the beating heart of your Service Desk efficiency. Course Snapshot: Lesson 1 – Mastering Queues Duration: ~14 minutes Format: Written guide with step-by-step walkthroughs Audience: Jira Service Management admins, team leads, and service desk managers Expertise Level: Intermediate (basic JSM […]

Datasheet: Jenkins services overview

Simplify Jenkins Management with a fully managed, secure solution Eliminate the complexity of managing Jenkins at scale with iTmethods’ fully managed Jenkins as a Service. Our solution delivers optimized performance, centralized governance, and enterprise-grade security—backed by 24/7 expert support. Reduce operational costs, ensure reliability, and free your teams to focus on innovation. Download the datasheet […]

Developer devops team discussion about coding program with software computer at night in office

The Hidden Costs of DevOps Tool Sprawl: How to Simplify Your Stack 

If you’ve been in the trenches of software delivery, you’ve likely encountered DevOps tool sprawl firsthand. It starts with good intentions—teams adopt best-of-breed tools to optimize different parts of the software delivery lifecycle. But as the stack grows, so does the complexity, and suddenly, managing the toolchain becomes a job in itself.  Teams are spending […]