Welcome to lesson 1 of our “Power up your JSM” mini-course! Today, we’ll focus on Queues—the beating heart of your Service Desk efficiency. Course Snapshot: Lesson 1 – Mastering Queues Duration: ~14 minutes Format: Written guide with step-by-step walkthroughs Audience: Jira Service Management admins, team leads, and service desk managers Expertise Level: Intermediate (basic JSM […]