ATLASSIAN CONSULTING SERVICES

Maximize the value of Atlassian products

iTmethods consulting and expert-led services enhance your Jira, Confluence, and Jira Service Management capabilities, delivered on a project basis or through our Application Managed Services and seamlessly integrated within your team’s sprints.

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CUSTOMER CHALLENGES

Why expert Atlassian consulting matters

iTmethods Atlassian consultants help organizations tackle complex challenges in Jira, Confluence, and Jira Service Management, streamlining processes, reducing costs, and enhancing user satisfaction through optimized tool usage.

Governance & process optimization

Adapting to regulatory requirements and maintaining consistent processes, workflows, and governance across teams requires best practices, standardized workflows, and implementation of effective controls to ensure compliance and audit readiness.

Data management, migrations, & modernization

Whether in Atlassian Cloud or Data Center, data cleansing, consolidation, and migration often stall due to complex structures, conflicting data, app compatibility, and competing business and technical requirements.

ITSM alignment

Configuring Jira Service Management to align with ITSM frameworks like ITIL often creates complex workflows, integration challenges, and adaptability issues, leading to missed SLAs, higher mean time to repair (MTTR), poor user experience, and an underutilized ITSM solution.

Complex configurations & customization

Atlassian tools offer extensive customization options that can often lead to overly complex setups making it more difficult to maintain and operate. As complexity increases, driving additional value from the tools becomes increasingly difficult.

KEY BENEFITS

Why choose iTmethods’ Atlassian consulting

Our services empower enterprises to optimize collaboration, strengthen compliance, and scale securely with tailored Atlassian solutions. From strategic roadmaps to managed services, we help organizations unlock the full potential of Jira, Confluence, and Jira Service Management.

Accelerated time-to-value

Unlock the full potential of Jira, Confluence, and Jira Service Management faster with expertly tailored solutions, from cloud migrations to ITSM integrations.

Strengthened security & compliance

Ensure continuous alignment with governance, risk, and compliance frameworks, embedding robust security controls into your Atlassian deployments.

Scalable, future-proof solutions

Transition to Atlassian Cloud or dedicated Data Centers with minimal downtime, enabling seamless scalability and innovation for growing enterprises.

Ongoing operational excellence

Benefit from a dedicated Technical Account Manager (TAM) for hands-on continuous improvements, proactive maintenance, and strategic license management.
Atlassian Consulting Services

Consulting services built to drive your success

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Strategy & advisory services

Overview:

Comprehensive assessment, compliance roadmaps (SOC 2, HIPAA, PCI-DSS, FedRAMP), and high-level alignment of Jira, Confluence, and JSM with business objectives. 

Value:

Provides clarity and focus by defining immediate feature and cost reducing opportunities (e.g., license optimization) and long-term initiatives, ensuring alignment with regulatory and business needs. 

Outcome:

A strategic roadmap that remediates deficiencies, aligns to best practices, and accelerates adoption by providing solutions to business and technical objectives. 

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Cloud migrations & modernization

Overview:

Comprehensive migration frameworks, data clean-up, user and app transitions, and post-migration optimization.

Value:

Mitigates migration risks, ensures minimal downtime, and enhances data integrity for seamless transitions to Atlassian Cloud or hybrid environments.

Outcome:

Secure, scalable, and optimized migrations that support long-term productivity and innovation.

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Jira Service Management & ITSM integration

Overview:

ITIL-aligned workflows, resource scheduling and escalation, asset management, change approvals, and advanced SLA configuration. 

Value:

Improved user experience, self-service, reduced MTTR, and enhanced service quality with consistent ITSM governance. 

Outcome:

A Jira Service Management deployment designed to industry best practices that drives customer satisfaction, operational efficiency, and cross-team collaboration. 

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Confluence & knowledge management

Overview:

Structuring Confluence spaces for better searchability and organization, embedding compliance documents, building knowledge bases, and enabling cross-team collaboration.

Value:

Simplifies content management, reduces redundancy, and fosters a culture of knowledge-sharing to improve efficiency.

Outcome:

Accelerated workflows, faster resolution times, and a well-organized system for retaining critical business knowledge.

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Governance, risk & compliance

Overview:

Embedding governance, risk, and compliance controls, audit logs, identity management, and encryption into Jira, Confluence, and Jira Service Management to meet compliance frameworks like SOC 2, HIPAA, and BFSI. 

Value:

Strengthens security across Atlassian tools, ensures regulatory compliance, and mitigates risks of data breaches or violations.

Outcome:

Continuous compliance and a robust security posture that supports business growth without compromising on governance.

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Managed services & license management

Overview:

  • Collaboration: Dedicated Technical Account Managers (TAMs) who guide backlog reviews, sprint planning, and advanced configurations.
  • Lifecycle Management: Hands-on execution of performance tuning, security patches, plugin curation, license management, and cost optimization.
  • SLA Management: Ongoing oversight to maintain a healthy and well-governed Atlassian environment.

Value:

Combines expert guidance with proactive execution to streamline operations, reduce costs, and maximize the ROI of your Atlassian tools.

Outcome:

A continuously optimized environment aligned with business goals, freeing your teams to focus on innovation and delivering results.

ENGAGEMENT PACKAGEs

Flexible delivery to fit your scale & speed

To fast-track immediate outcomes or reduce risk in large-scale transformations, we offer three accelerator packages along with flexible time and materials or fixed-price models.

Atlassian health check

Scope: 4–6 weeks

Focus: Comprehensive analysis of your Atlassian environment to identify potential issues and areas of improvement.

Outcome: Detailed ‘Get Well Plan’ to address areas of improvement to optimize performance, stability, and security.


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Cloud migration accelerator

Scope: 6–10 weeks

Focus: Best practices approach to Atlassian Cloud while reducing risk, meeting governance or compliance controls, and ensuring an optimal user experience.

Outcome: Seamless transition to Atlassian Cloud.

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Jira Service Management kickstart

Scope: 6–10 weeks

Focus: Current state assessment, ITIL workflows, automation, knowledge and incident management, assets, security, and governance.

Outcome: Streamlined service management, faster incident response, and full visibility into service metrics.

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Frequently Asked Questions

Atlassian consulting FAQs

 We work with enterprise organizations and highly-regulated industries, including Banking, Financial Services, Insurance (BFSI), Government, and Healthcare. We also support high-growth technology companies, delivering compliance-driven solutions and advanced DevOps integration

We embed compliance from the start, customizing workflows, permissions, and audit logs in Jira/Confluence/JSM to each regulation’s exact controls. 

Absolutely. Some customers choose to migrate to a fully managed, single-tenant Data Center instance on AWS or Azure instead of Atlassian Cloud. Our iTmethods DevOps SaaS Platform (DSP) provides deeper governance, enhanced security, and compliance while optimizing costs and protecting critical data and IP.

Our Cloud Migrations & Modernization service uses a proven framework for data clean-up, sandbox testing, phased cutovers, and robust QA checks—reducing risk and user disruption. 

iTmethods’ AMS program assigns a dedicated Technical Account Manager (TAM) to support sprint planning, backlog reviews, and ongoing Jira, Confluence, and JSM optimizations. Beyond maintenance, the TAM aligns updates with product roadmaps, maximizing Atlassian’s potential while keeping teams focused on innovation.

Yes, we support native and custom integrations.

Initial gains like quick hit functional enhancements, compliance upgrades or performance improvements often appear in under 8 weeks. Larger transformations (e.g., multi-instance merges, complex integrations) deliver deeper ROI over time.  

For smaller engagements like our Atlassian Health Check, you'll receive a comprehensive analysis of your Atlassian environment, identifying potential issues and areas for improvement. We deliver a detailed Get Well Plan outlining actionable recommendations to enhance performance, stability, and security.

Our License Management service aligns actual usage with cost-effective tiers, prevents over-purchasing, and streamlines renewals—often freeing up budget for other initiatives.

Professional Services range from $25k–$500k+, depending on scope. Our AMS subscriptions start around $50k+/year and scale with compliance depth, user concurrency, application scope and integration complexity

MANAGED OFFERINGS

DevOps and AI Modernization — unburden your teams

DevOps and AI transformations require expert guidance and execution. iTmethods’ managed offerings help streamline processes, reduce costs, and drive innovation to ensure faster, more secure, and reliable software delivery. Click below to learn more about our offerings. 

DevOps SaaS Platform


Single-tenant platform environment(s) to manage your enterprise DevOps tools (CI/CD, repos, scanning) with strict compliance frameworks, including HIPAA, FedRAMP, BFSI, and local data laws, supported by 24/7 operations and support.

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Application Managed Services (AMS)

A hands-on Technical Account Manager (TAM) delivers ongoing DevOps, Atlassian and Artificial Intelligence tools support, strategic guidance, and sprint execution — elevating your pipelines, security and compliance, and compute optimization.

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DevOps+


We offer a co-managed platform to optimizing, securing, and operating your cloud-native infrastructure and application workloads. Dedicated specialists work with your teams' sprints, providing best practice guidance and execution.

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Elevate your Atlassian ecosystem

Whether you need a quick compliance upgrade, an AI-driven DevOps transformation, or a fully managed Atlassian environment, iTmethods delivers the strategy, engineering, and ongoing support to help you excel. Gain confidence in your migrations, reduce security risks, and empower teams to innovate faster.