APPLICATION MANAGED SERVICES (AMS)

Continuous improvements, feature rollouts, and compliance

Go beyond basic administration with iTmethods Application Managed Services (AMS). Gain strategic guidance, seamless feature rollouts, and compliance oversight—all in one service—to keep your environment secure, optimized, and ready for evolving demands.

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CUSTOMER CHALLENGES

Why day-to-day administration falls short

Enterprises often struggle to fully leverage Atlassian and DevOps tools in regulated or fast-scaling environments. These gaps between basic administration and advanced usage can stall progress, increase risk, and limit return on investment.

Partial feature adoption

Teams miss out on advanced automations, plugin integrations, and product capabilities, leading to underutilized licenses and slow transformation progress.

Security & compliance burdens

Highly regulated industries require continuous monitoring, risk management, and robust data protection, capabilities that exceed basic admin functions and create compliance gaps.

Hybrid & multi-environment oversight

Fragmented governance across vendor SaaS and self-managed deployments leads to an increase in costs, security inconsistencies, and missed opportunities for efficiency.

Reactive vs. proactive roadmaps

Day-to-day administration often prioritizes incident response over long-term optimization, limiting innovation, strategic alignment, and agile growth.

KEY BENEFITS

iTmethods AMS is more than routine admin

Our services are designed to empower enterprises with secure, scalable, and high-performing solutions. By streamlining processes and embedding best practices, we help organizations achieve faster releases, greater visibility, and long-term value.

Expert-led sprints

Our Technical Account Manager (TAM) is fully integrated into your sprint cycles, providing real-time strategy and advice, enabling expansions, addressing business and technical requirements.

Security & compliance alignment

Continuous compliance by managing risks and governance through effective strategies for implementation of controls, review, and audit without increasing the overhead of internal teams.

Multi-environment coverage

Support for vendor SaaS, self-managed solutions, or iTMethods Platforms, AMS provides unifying oversight to maximize your investment in any environment.

ARR-based stability & scalability

Annual recurring revenue subscriptions (1, 2, or 3-year terms), giving predictable costs and flexible coverage that can expand as new requirements emerge.
AMS SERVICES PORTFOLIO

5 Core categories tailored to each environment

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Onboarding & assessment

Overview:

Evaluate your Atlassian/DevOps environment, identify opportunities for improvement to drive adoption and success. 

Value:

Understanding gaps between your current state and your desired operational state and what is necessary to unlock the potential in your Atlassian or DevOps tooling. 

Outcome:

A blueprint for scalable improvements and day-two operational coverage.

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Strategic alignment

Overview:

Our Technical Account Manager (TAM) is fully integrated into your sprint cycles, providing real-time strategy and advice, aligning our expertise to your strategic business initiatives. 

Value:

Ensure continuous strategic alignment across teams with the capability to execute while being able to adapt to new business or technical requirements. 

Outcome:

Leveraging the existing tools, adding new capabilities or expansions, addressing new initiatives are fully aligned to the strategic outcomes of the business. 

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Enablement & tool modernization

Overview:

Deploy advanced automations, specialized plugins, or new capabilities in your tools—aligned to user feedback and agile backlogs. 

Value:

Enhances efficiency, streamlines workflows, and ensures teams leverage the full capability of the tools to drive productivity. 

Outcome:

Higher user satisfaction, increased ROI, and seamless cross-team collaboration.

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Security & compliance governance

Overview:

Provide expert oversight and implementation or data and security controls to meet current, new, and emerging governance, risk, and compliance requirements. 

Value:

Ensure configurations are secure by design, addressing potential vulnerabilities, and provide audit ready environments. 

Outcome:

A compliant, well-protected environment that evolves with security and regulatory requirements.

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Ongoing improvement & feature adoption

Overview:

Optimize your investment with new feature rollouts, continuous expansion, usage analytics, and dashboards to drive high adoption. 

Value:

Keeps your environments aligned with evolving business needs, tool updates, and best practices. 

Outcome:

A dynamic, responsive environment that adapts to user demands, new releases, and strategic pivots with minimal disruption.

ENGAGEMENT MODELS

Flexible annual plans with 1–3 year terms & tiered coverage

Our AMS engagements run on an annual subscription model, with flexible -1, -2, or -3-year terms. Each tier is designed to match your needs, whether it’s compliance monitoring, dedicated support, or advanced feature adoption—all with the flexibility to upgrade anytime as your business evolves.

Foundation

Core coverage with basic SLAs, periodic feature rollouts, and minimal compliance oversight.

Ideal for smaller or simpler expansions focusing on stable daily operations.

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Premier

Enhanced SLAs, compliance oversight, scheduled expansions, partial TAM engagement for monthly sprints.

Fits mid-sized or partially regulated environments eager for moderate growth.

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Enterprise

Dedicated TAM, advanced security and governance oversight, highest SLA speeds, unlimited admin support, and frequent feature expansions.

Ideal for large-scale or mission-critical deployments, ensuring agile synergy and continuous modernization.

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Note: All tiers offer flexibility between a co-managed approach—where you retain control over key areas and a fully managed model for comprehensive coverage and hands-on support.
Frequently Asked Questions

Common questions about our AMS

No. We embed feature rollouts, advanced plugin usage, compliance checks, and agile integration—driven by a technical expert to ensure continuous modernization.

Atlassian stacks (Jira, Confluence, etc.), DevOps platforms (Jenkins, GitLab, etc.), iTmethods DSP/AIP/DevOps+, plus vendor or self-managed solutions.

AMS can coordinate HPC concurrency setups, AI scanning, or integration with iTmethods AIP expansions—tying them into your sprint backlogs.

Foundation offers minimal hours with a Technical Account Manager (TAM). Premier or Enterprise expands TAM availability for deeper synergy with your teams. 

Yes. If your usage or user demand changes, you can move to a higher tier. 

Absolutely. AMS subscriptions range from 1–3 years, with cost predictability and discount incentives for longer commitments.

Your Technical Account Manager will be a part of your teams' sprint cycles ensuring prioritization, backlog grooming, and task assignment for execution. 

Schedule a discovery call. We’ll map your environment, propose the right tier, and define immediate expansions or compliance needs.

MANAGED OFFERINGS

DevOps and AI Modernization — unburden your teams

DevOps and AI transformations require expert guidance and execution. iTmethods’ managed offerings help streamline processes, reduce costs, and drive innovation to ensure faster, more secure, and reliable software delivery. Click below to learn more about our offerings. 

DevOps SaaS Platform


Single-tenant platform environment(s) to manage your enterprise DevOps tools (CI/CD, repos, scanning) with strict compliance frameworks, including HIPAA, FedRAMP, BFSI, and local data laws, supported by 24/7 operations and support.

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Application Managed Services (AMS)

A hands-on Technical Account Manager (TAM) delivers ongoing DevOps, Atlassian and Artificial Intelligence tools support, strategic guidance, and sprint execution — elevating your pipelines, security and compliance, and compute optimization.

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DevOps+


We offer a co-managed platform to optimizing, securing, and operating your cloud-native infrastructure and application workloads. Dedicated specialists work with your teams' sprints, providing best practice guidance and execution.

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Maximize your DevOps tools with iTmethods AMS

Our Application Managed Services go beyond basic support with proactive coaching, strategic guidance, and compliance oversight, helping you scale your Atlassian and DevOps environments with confidence. Choose a flexible subscription plan to modernize your tooling roadmap.