END-TO-END ATLASSIAN SOLUTIONS
Boost collaboration with managed Jira and Confluence
COLLABORATION & DELIVERY ROADBLOCKS
Tackling key challenges for Jira & Confluence adoption
While Jira and Confluence are powerful tools for collaboration and delivery, organizations often encounter hurdles when scaling or optimizing them. From compliance complexities to integration challenges, these roadblocks can hinder efficiency and governance without the right approach.
Cloud or data center
Atlassian’s cloud-first push simplifies deployments, yet many enterprises often choose Data Center for stricter compliance, deeper customizations, and advanced governance—especially under SOC 2 or HIPAA/PCI-DSS mandates.
Security & compliance gaps
Without integrated compliance checks, SOC 2 controls, optimized user concurrency, and Confluence-based policy documentation, teams risk audits, data leaks, and fragmented compliance processes.
Integration overload & lifecycle overhead
Connecting Jira, Confluence, and other Atlassian or DevOps tools can overwhelm internal teams—especially when adding service management capabilities like Jira Service Management Marketplace add-ons, or ongoing strategic advisory.
WHY MANAGED JIRA & CONFLUENCE
Enhance collaboration & strengthen compliance
iTmethods helps enterprises unlock the full potential of Jira and Confluence with tailored solutions that go beyond basic tool management.
We leverage Atlassian's solutions to provide:
- Streamlined onboarding & adoption – Accelerate time-to-value with structured onboarding and user training that ensures high adoption rates across teams.
- Enhanced collaboration & knowledge sharing – Transform Confluence into a powerful knowledge hub, fostering cross-team collaboration and enabling faster problem resolution with organized, compliance-ready documentation.
- Advanced security – SOC 2 readiness, tailored compliance assessments, encryption, and proactive monitoring to ensure secure and compliant operations
- License management – lifecycle management, SLA support, proactive optimization, and strategic oversight
- Access to solution experts – Technical Account Managers (TAM) enable proactive issue resolution, strategic recommendations, and resource planning.
MANAGED SERVICES CAPABILITIES
End-to-end support for Jira & Confluence
With iTmethods’ managed Atlassian Services, you get a secure, compliance-ready environment on Atlassian Cloud or Data Center. From setup and migrations to ongoing optimizations, we manage every step, allowing you to focus on delivering value through agile workflows and IT service management.
Strategy & advisory
Define Atlassian roadmaps, conduct maturity assessments, and create compliance workflows (SOC 2, HIPAA, PCI-DSS) with aligned governance and tailored strategies.
Cloud migrations & modernization
Seamlessly migrate to Atlassian Cloud or modernize Data Center. Minimize risk and downtime with robust frameworks and best-practice runbooks.
Service management
Adopt ITIL-aligned Jira Service Management to unify incidents and changes, reduce MTTR, and ensure compliance for regulated industries.
Confluence knowledge management
Centralize documentation, embed data classification and compliance policies, and foster cross-team knowledge sharing.
Compliance and security
Implement encryption, least-privilege controls, compliance checks, and continuous monitoring—built into Jira and Confluence from day one.
License management
Forecast usage trends, manage licensing costs, and ensure efficient, cost-effective deployment of Atlassian products tailored to your organization's needs.
THE ITMETHODS DIFFERENCE
One platform for your Atlassian & DevOps tools
Our managed DevOps Platform powers Jira and Confluence in secure, scalable environments. Benefit from predictable costs and expert support across your entire software development lifecycle.
Simplify operations with a unified platform for Jira, Confluence, and your DevOps tools. From Strategy to Managed Services, we reduce time-to-value, ensure compliance, and align Atlassian with your business goals.
Benefit from optimized licensing strategies, AMS subscriptions, and cost-saving insights delivered through QBRs and dashboards—ensuring transparency and value at every stage.
Benefit from expert support, a dedicated Technical Account Manager, and continuous improvements to keep your Atlassian environment optimized and future-ready.
20 Years
of Managed Service Excellence
50+
DevOps Tools on One Integrated Platform
99.95%
Availability with 97.5% SLA Success
20–45%
Cost Savings
EXPERT-LED ATLASSIAN CONSULTING
Tailored solutions for Jira & Confluence
iTmethods offers professional services to support your entire Atlassian ecosystem—from strategic advisory and cloud migrations to governance, compliance, and ongoing optimization. Start with with a maturity assessment and expand your capabilities from there. Our experts help you harness the full potential of tools like Jira and Confluence.
What we do:
- Evaluate existing Jira and Confluence setups.
- Identify compliance gaps and inefficiencies.
- Develop tailored roadmaps for optimization and scalability.
Why it matters:
- Set a solid foundation for Atlassian adoption.
- Align tools with your business goals and regulatory requirements.
What we do:
- Seamlessly migrate to Atlassian Cloud or modernize Data Center environments.
- Embed ITIL best practices into Jira Service Management.
Why it matters:
- Minimize downtime and disruption.
- Ensure a smooth transition with optimized performance.
What we do:
- Configure Jira Service Management for ITIL-aligned workflows.
- Integrate Opsgenie for proactive incident management.
- Unify ITSM data for better reporting and SLA tracking.
Why it matters:
- Improve response times and service delivery.
- Drive efficiency across IT service operations.
What we do:
- Organize Confluence spaces for easy knowledge sharing.
- Embed compliance guidelines and data classification policies.
Why it matters:
- Foster collaboration across distributed teams.
- Accelerate resolution times with accessible documentation.
What we do:
- Enforce compliance standards like SOC 2, HIPAA, and PCI-DSS.
- Implement security configurations, audit logs, and data residency requirements.
Why it matters:
- Maintain continuous compliance readiness.
- Build trust with stakeholders and regulators.
What we do:
- Offload administrative tasks with Application Managed Services (AMS).
- Provide dedicated DevOps support, license management, and lifecycle optimization.
Why it matters:
- Achieve ongoing return on investment with proactive performance tuning.
- Stay ahead with continuous improvements and cost control.
Continuous Improvement
Extend your Atlassian ecosystem with personalized support
Our managed Atlassian offering eliminates the burden of daily hosting coupled with strategic guidance to ensure you get the most out of your tools. We'll ensure your Atlassian environment is optimized for long-term success.
Frequently Asked Questions
Atlassian SaaS & consulting services FAQs
Professional Services range from $25k to $500k+, depending on the scope (e.g., complex migrations, multi-instance Jira Service Management deployments). Application Managed Services, led by a dedicated TAM, range from $50k to $500k+ per year, scaling with compliance requirements and strategic needs.
Atlassian Cloud is best for rapid adoption with minimal infrastructure overhead, while Data Center is ideal for regulated industries requiring granular compliance controls, multi-node clustering, or advanced customizations. We support both options to fit your needs.
We integrate security checks, audit trails, encryption, and role-based access into your Jira and Confluence environment—whether on Cloud or Data Center—ensuring you're always audit-ready
Yes—we integrate Jira Service Management (JSM), implement ITIL-aligned workflows, unify Opsgenie, build asset management solutions, and establish advanced governance to enhance ITSM maturity
Absolutely. Your dedicated Technical Account Manager (TAM) will help plan, execute, and continuously optimize Cloud migrations or Data Center expansions.
Yes—we handle re-architecture, compliance alignment, and potential Cloud migrations, ensuring minimal downtime and enhanced security.
We integrate Jira and Confluence with Jenkins, Slack, and other tools to enable seamless collaboration across your software supply chain.
Yes, we offer a 4–8 week pilot to assess overhead reduction, security and compliance, concurrency usage, and cost insights—laying the foundation for a multi-year coverage plan if needed.
TRUSTED INTEGRATIONS & ECOSYSTEM
Empower collaboration & delivery with leading tools
Seamlessly connect Jira & Confluence with your DevOps and collaboration stack—GitHub, GitLab, Jenkins, Slack, or specialized Marketplace apps. iTmethods ensures each integration meets enterprise needs, letting your teams innovate confidently in Atlassian Cloud or Data Center.
Ready to Get Started?
Experience hassle-free collaboration & knowledge management
Request a demo or consultation to see how iTMethods’ Atlassian Services elevate your Jira and Confluence experience—from strategic advisory and cloud migrations to IT service management (ITSM), governance, and ongoing support. Simplify your workflows, enhance compliance, and drive long-term value across your organization.